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Communications Policy

At Metroplex Homebuyers, we prioritize your privacy and strive to maintain transparent and lawful communication practices. This Communications Policy outlines how we communicate with individuals via SMS (text messaging), pre-recorded voice calls, AI-generated calls, live calls, and other methods. Our practices comply with the Telephone Consumer Protection Act (TCPA), Federal Communications Commission (FCC) regulations, Cellular Telecommunications Industry Association (CTIA) guidelines, and the California Consumer Privacy Act (CCPA) where applicable.

Consent to Communications

By providing your phone number and consenting to our communication program, you agree to receive communications from Metroplex Homebuyers, including:

• SMS messages regarding property inquiries, offers, updates, reminders, and other related topics.

• Pre-recorded voice calls delivering messages about property-related opportunities, updates, or inquiries.

• Live calls made by our representatives to discuss property-related inquiries, offers, or other matters.

• AI-generated calls conducted by AI agents to handle inquiries, share updates, or provide relevant information in real time. You acknowledge and consent to interactions with AI systems, which will clearly identify themselves at the beginning of the call.

Consent may be provided by submitting your phone number through our website, online forms, or text keywords; responding to verbal or written consent requests; signing a written or electronic agreement; or agreeing during a live phone conversation.

Providing consent is not a condition of any purchase or transaction.

Opt-Out and Revocation of Consent

You have the right to opt out of communications at any time.

For SMS messages, reply STOP to any text message to unsubscribe. You may also reply HELP for assistance. For live calls, inform the representative during the call that you no longer wish to receive communications. For pre-recorded and AI-generated calls, follow the opt-out instructions provided during the call, or contact us directly.

Once you opt out, we will process your request promptly. You may still receive transactional or legally required communications, such as confirmations of opt-out requests or essential service notifications.

Message and Rates

The frequency of communications will vary based on your preferences and interactions with us. Standard message, data, and call rates from your carrier may apply for SMS and telephone communications.

Our communications will focus exclusively on property-related opportunities, updates, or inquiries and will not include unrelated marketing content.

Privacy and Data Usage

We collect and use your phone number solely for the purposes outlined in this policy. Your contact information will not be shared, sold, or used for purposes beyond those explicitly stated in this policy without your consent. For more information, please review our Privacy Policy.

California residents have rights under the CCPA to request details about the information we collect and how it is used, request deletion of their personal information, and opt out of the sale of their personal information. To exercise these rights, contact us at 972-487-7653.

Automatic Telephone Dialing Systems (ATDS)

Communications may be sent using ATDS or similar technology. By opting in, you acknowledge and agree to receive such communications. If you have concerns about this technology, you may opt out at any time as outlined above.

National Do Not Call Registry

We respect the National Do Not Call (DNC) Registry and will not contact individuals who are registered unless we have obtained prior express written consent or the individual has an existing business relationship (EBR) with Metroplex Homebuyers.

AI-Generated Voice Calls

If you receive calls from our AI agents, you will be informed at the beginning of the call that you are interacting with an AI system. The AI system is designed to handle property-related inquiries and provide accurate information.

Changes to Policy

We reserve the right to update this policy to reflect changes in our practices or applicable laws. Updates will be posted on our website and will take effect immediately upon posting.

Acknowledgment

By providing your phone number and opting in, you acknowledge that you have read, understood, and agree to the terms and conditions of this Communications Policy.

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